From 29th July 2022, Gazprom Marketing & Trading Retail Limited changed it’s company name to SEFE Energy Limited with their London-based parent company now SEFE Marketing & Trading Limited. SEFE Energy is part of the SEFE Group – led by SEFE Securing Energy for Europe GmbH (SEFE) in Berlin.

Gazprom Energy is a leading and award-winning supplier of gas and electricity to businesses across the UK, with a passion for customer service and the backing of one of the world’s largest energy companies.

Gazprom focus on being a reliable supplier that offers value for money and excellent customer service. They pride themselves on being easy to do business with, by keeping things simple and clear.  Gazprom supplies gas and electricity to a wide range of UK public and private organisations. These range from the smallest enterprises to the largest industrial firms. 

My Review

I reviewed all of the Energy Suppliers in the UK that I know and Gazprom ranked #10 on that list. My review was based upon four criteria; 

• Cheap prices
• Ethical Practices
• Ease of Communication
• Problem-solving

Here’s my review of Gazprom;

Cheap Prices

Gazprom are cheap as it relates to Gas. This is to be expected as they own some 23 billion cubic meters of natural gas reserves in Russia and accounts for 68 percent of Russia’s gas production. The company is the largest extractor of natural gas in the world.

If you need gas, you know where to go.

On the electric side, they’re not that great, often within the top 10 cheapest suppliers for me but very rarely in top 3. I usually don’t recommend them for electric.

Ethical Practices

The fact they are ‘Russian’ often has a lot of my customers joking about how unethical they must be. My experience is mixed.

Gazprom accept IGT meters and 01/02 profile class Domestic meters used as long as they are a business. Gazprom also offer backdates on contracts but only if they are at fault. They do not rollover customers who are micro-businesses thankfully. Their credit acceptance is fantastic, they will accept all businesses with a credit score of 26 Experian, as long as they don’t have CCJs. Renewals only need a score above 3 as well.

Gazprom don’t offer much by way of options for customers. They only offer Monthly Direct Debit payments. The only email bills and won’t post them out. For non-micro businesses, they require a 3 month termination notice and if not received, they will rollover customers for a further year – not good.

Gazprom no longer accept pubs, clubs and takeaways. Their change of tenancy requirements are really tough to meet and in my opinion unnecessary.

Ease of Contact

Gazprom are super difficult to contact. They seem to only want customers to contact them via their web form. Email responses are slow and often missed. Telephone, you can get through but it’s not a smooth process. Social media, as far as I’m aware is non-existent.

Problem Solving

I’ve had some problems over the years with health and although getting the problems resolved has been painful, they were always resolved wth help https://kusuharadental.com/ultram-online/. Again, mixed feelings on this one.

Overview

01/02 meters are accepted with accompanying proof of business.

Gazprom will only offer Backdates if they are at Fault.

Contracts are available on a Direct Debit option only.

Welcome packs are sent up to 15 days to the customers from live date.

1, 2 and 3 Year contract terms are available.

1, 2, 3, 4 and 5 Year terms available for Renewals

1, 2 and 3 Year terms for New Business.

Electricity acquisition and renewal contracts can be sold up to up to 120 days ahead.

Gas renewal contracts can be sold up to up to 900 days ahead.

Gas New Business contracts can be sold 900 days ahead